We are now offering televisits through a platform called Healow. The easiest way to set up a televisit is to call the office, and we’ll send you a link and an access code.

If you’d prefer to see more detailed instructions, you’ll find a full guide below:

Installing the Healow Application

1 Open App Store® from your iPhone® or Google Play™ from your Android phone:

2 Type Healow app in the search box.

3 Tap Get in the App Store or Install in Google Play: This installs the application to your phone.

Note: Make sure the application you are installing is the one developed by eClinicalWorks®, LLC.

4 Tap Open OR tap the Healow application from the launcher:

Initiating a Televisit

1 Open the Healow app, and tap Get Started:

2 Accept the following in-phone notifications:

      • Location
      • Camera
      • Microphone

3 Enter the Practice Code: BCIGBD

4 Enter the login credentials provided by the practice and tap Login:

Note: The username is your email address. Click FORGOT USERNAME OR PASSWORD to get temporary password.

5 Accept the Terms and Conditions for the Healow application:

6 Verify the account by entering your Date of Birth.

7 Create and confirm a 4-digit PIN of your choice:

Note: Remember your 4-digit PIN; you will need it the next time you log in to the application.

8 On the wheel screen, tap Appointments:

9 Tap the appointment:

10 Tap Start TeleVisit:

11 Complete the questionnaire and tap Submit Questionnaire & Next:

Note: Questions are not mandatory; complete as much as you are able.

12 Enter your vital signs and tap Submit Vitals:

Note: Vitals are not mandatory; complete as much as you are able.

13 Tap Start Televisit:

Note: Vitals are not mandatory; complete as much as you are able.

14 You are checked in. Wait for your provider to connect:


Tap the red phone icon at the bottom of the screen to end the visit:

Make an appointment for an exam

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